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HP HP2-I15 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Solutions and Features | - Product Features
|
| Topic 2: Sales Scenarios and Applications | - Practical Scenarios
|
| Topic 3: HP Business Personal Systems Overview | - Fundamentals
|
| Topic 4: Customer Needs and Selling Strategy | - Sales Skills
|
HP Selling HP Business Personal Systems Hardware 2020 Sample Questions:
How does HP Sure Recover help customers in the case of a breach?
- A. It checks the device image via the Manageability Integration Kit plug-in for Microsoft' SCCM before deploying across a fleet to recover time.
- B. It recovers lost programs, office files, photos, videos, and user files.
- C. It restores their machines quickly and securely to the latest image.
- D. It checks the network firewall and recovers the local firewall after a breach.
Correct Answer: C 🗳️
What does the HP Secure Erase do?
- A. It helps with real-time malware protection using deep neural nets, including zero-day attacks.
- B. It quickly and effectively removes any malware from HP-protected personal systems and printer devices.
- C. It updates and maintains software and security settings across a fleet of PCs and HP Enterprise printers.
- D. It permanently destroys sensitive information from hard drives and solid-state drives, so it can never be recovered or compromised.
Correct Answer: D 🗳️
When ready to propose a product to a customer, what should you take into consideration?
- A. that you answer the customer pain points and meet their needs
- B. that you always sell HP DaaS services along with the hardware
- C. that you include a six-month expandable Care Pack
- D. any potential promotions when it comes time for the customer to buy
Correct Answer: A 🗳️
Which opening question should you ask a manufacturing customer to discover an opportunity?
- A. Do you require durable, reliable PCs that keep production running and can withstand harsh factory environments of dust and debris?
- B. Are you looking for the HP EliteBook 800/705 G6 series, which are devices powered for business and designed for life?
- C. What avenues are you considering to better your businesses reputation? Would you be interested in the latest and greatest devices?
- D. Did you know HP is number one in the world for selling PC and printers?
Correct Answer: A 🗳️
How should you address customer concerns relative to price?
- A. by explaining that HP has the most secure PCs on the planet, which warrants the higher price
- B. by focusing on key areas that show business value and highlight how the HP solutions offer best-in-class pricing for the value they deliver
- C. by telling them their competitor has just bought some and they don't want to be left behind
- D. by lowering the price with very tittle margin just secure the deal
Correct Answer: B 🗳️
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