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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician repairing the device to keep the defective part.
B) It allows the customer to retain the defective drives that are repaired.
C) It allows the HP technician to use refurbished parts to complete a repair.
D) It allows the HP technician to come onsite and replace the non-functioning device with a new one.

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Care Pack Services
B) HP Standard Contractual Services
C) HP Priority Services
D) HP Custom Contractual Services

3. What is true about HP Standard Contractual Services?

A) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

4. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider page array
B) Extended business hours
C) Market recognition
D) Wider geographic coverage

5. Which service is part of data and hardware protection?

A) Printer installation
B) Onsite repair
C) Defective media retention
D) Maintenance kit

Solutions: