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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. You can create a powerful self-service experience for the customer using?

A) The IBM Enterprise Service Process Manager
B) The IBM Customer Service System
C) The IBM Commerce Framework
D) The IBM Customer Experience Suite

2. Segmentation, offer management, interaction history, real-time behavioral targeting, and contact optimization are examples of capabilities delivered as part of what?

A) Central decisioning.
B) Data mining.
C) Social platform.
D) Customer clustering.

3. What customer value is delivered with holistic inventory visibility?

A) Providing only the best quality products.
B) Reducing supply chain costs.
C) Incorporating customer sentiment into the order process.
D) Fulfilling orders via inventory in-transit.

4. What can service scheduling include?

A) Service
B) Delivery
C) All of the above.
D) Credit

5. Which of the following IBM software components provide analytic capabilities that can support all phases of the commerce cycle?

A) ILOG Optimization
B) Cognos
C) WebSphere Commerce
D) Unica

Solutions: