Latest CRT-211 Pass Guaranteed Exam Dumps with Accurate & Updated Questions
CRT-211 Exam Brain Dumps - Study Notes and Theory
NEW QUESTION 66
Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured in a custom reason lost field before the record can be saved.
What is the recommended approach to meet this requirement?
- A. Create a trigger that requires reason lost to be populated once the opportunity stage is closed lost.
- B. Create a page layout for closed lost opportunities and make reason lost a required field.
- C. Create a workflow rule that fires on the closed lost stage and populates the reason lost field.
- D. Create a validation rule that requires reason lost to be populated once the opportunity stage is closed lost.
Answer: D
NEW QUESTION 67
How do you create an Exception Report?
- A. Create a cross filter on the custom report type
- B. Create a cross filter on the report builder
- C. Create a custom report type with a "without" filter
- D. Use an Exception report type
Answer: B
NEW QUESTION 68
You can cancel pending actions in the entitlement process queue. * (1 Point)
- A. True
- B. False
Answer: A
NEW QUESTION 69
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.What type of report should be used in the dashboard component?
- A. Report based on a reporting snapshot that runs daily at 5:00 p.m.
- B. Custom summary report where unit equals business hours
- C. Standard case lifecycle report where unit equals business hours
- D. Report based on custom report type using cases and business hours.
Answer: A
NEW QUESTION 70
a sales manager wants to edit the opportunities owned by the sales team.
the manager does not have edit access to opportunity object.
What is a recommended solution?
- A. change the opportunity organization-wide default setting to public Read/Write.
- B. Enable team selling on the opportunity object to grant Read/write access.
- C. Create a permission set and associate Edit opportunity to the user record.
- D. Redefine the role hierarchy by enabling " grant access using hierarchies".
Answer: B,C
NEW QUESTION 71
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?
- A. Standard case life cycle report where unit equals business hours
- B. Report based on custom report type using cases and business hours
- C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
- D. Custom summary report where unit equals business hours
Answer: C
NEW QUESTION 72
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates?
- A. Customize Entitlements
- B. Customize Application
- C. Manage Entitlements
- D. Manage Milestones
Answer: B,C
NEW QUESTION 73
When support calls come into SFB Industries they
frequently do not have Accounts already in Salesforce. Once
the customer's details are collected by the support rep an
Account, Contact & Case should be created at the same time.
Which feature can be used to automate this?
- A. Workflow
- B. Visualforce page
- C. Visual Workflow
- D. Apex Trigger on the Cases Object
Answer: C
NEW QUESTION 74
The marketing department at universal containers regularly changes the
page layout requirements for its custom marketing objects. The VP of
Marketing has asked the administrator for permission to configure only
these objects.
What can the administrator do to meet this request?
- A. Grant the VP of marketing the ability to log in as a user who is a system administrator.
- B. Enable the marketing user permission on the user recrord for the VP of Marketing
- C. Create a custom profile with edit permission on the custom marketing objects and assign to the VP of marketing.
- D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
Answer: C
NEW QUESTION 75
what action is required before a change set can be deployed from a sandbox environment to a production environment? choose 2
- A. create an outbound change set in the sandbox that includes the components to be moved
- B. Install the force.com IDE and configure its settings to work with change sets.
- C. configure the deployment connection in the sandbox to allow inbound
changes. - D. Configure the deployment connection in production to allow inbound changes.
Answer: A,D
NEW QUESTION 76
Universal Containers support team needs to track service level agreements for customers.
Today, they manually look up contacts by name when a customer calls. How can the administrator automate this process?
- A. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.
- B. Create a private Chatter group for customers with high-priority service level agreements.
- C. Configure a workflow rule that sends and email alert of old cases to the support manager.
- D. Enable entitlements and add the tab for entitlements and service contracts.
Answer: D
NEW QUESTION 77
Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, America, Africa and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?
- A. Add or remove sales users from a public group with access to the category groups
- B. Add custom category groups to the roles assigned to the sales users
- C. Modify object settings for the category groups on the sales user's profile
- D. Add custom category to the profiles assigned to the sales users
Answer: A
NEW QUESTION 78
In Collaborative Forecasts, which permissions are required in order to upload quota data for al users? Choose 2.
- A. Manage all data
- B. Customize Forecasts
- C. Customize Quotas
- D. View all data.
- E. Manage Quotas
- F. View all Forecasts
Answer: E,F
NEW QUESTION 79
What permission will you give a user without editing the profile itself?
- A. Permission set
- B. Sharing rule
- C. Delegated administration
- D. Role hierarchy
Answer: C
NEW QUESTION 80
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object calls Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the Oversight Team only. A Public Group for the Oversight Team has been created.
What two next steps should the administrator tale to meet this requirement?
- A. Set OWD to private for Cases and assign the public group a role Support Users in the hierarchy.
- B. Build a permission set with create, read, and edit Audits selected and assign it to the individual public group members.
- C. Create a sharing rule that gives the public group Read/Write access to Audits.
- D. Remove create, read, edit and delete permissions to the Audits object for all profiles.
Answer: A,B
NEW QUESTION 81
If Status field on Opportunity changes , other field should be updated. What would be Workflow Formula
- A. ISPICKVAL( StageName )
- B. ISPICKVAL( ISCHANGED(StageName ))
- C. ISCHANGED( ISPICKVAL(StageName , 'Changed' ))
- D. ISCHANGED( StageName )
- E. ISCHANGED( ISPICKVAL(StageName ))
Answer: D
NEW QUESTION 82
A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name
- A. Create a workflow field update to concatenate Account name and Opportunity name
- B. Use Rollup Summary field to concatenate
- C. Create Approval process to add account and opportunity
- D. Use Apex trigger to add the Account name to the Opportunity name
- E. Use validation to update the field
Answer: A
NEW QUESTION 83
What type of prices can the system administrator set for an organization's products? Choose 3 answers
- A. Product Prices
- B. Discount Prices
- C. Standard Prices
- D. List Prices
- E. Sales prices
Answer: C,D,E
NEW QUESTION 84
SFB Industries needs to use two Custom Objects Shipments & Shipment items. Every time a Shipment item is marked as packed, it needs to trigger a field update on the master shipment record. What kind of relationship and feature needs to be present for this to work?
- A. Master--detail relationship with a roll--up summary field
- B. Lookup--relationship with a cross object field update
- C. Master--detail relationship with a cross object field update
- D. Lookup--relationship with a roll--up summary field
Answer: C
NEW QUESTION 85
How can the Social Accounts and Contacts feature be used to enrich Salesforce data?
- A. The administrator can use the company's Facebook login to allow all users to see all public information on contacts.
- B. The administrator can log into LinkedIn to Import publicly displayed education information for contacts.
- C. Users can use their Facebook logins to import education information for all of their Facebook friends.
- D. Users can use their Twitter logins to display a contact's tweets when they are viewing contact records.
Answer: B
NEW QUESTION 86
What permission do you need enabled to see the Find Duplicates button?
- A. Read, Edit
- B. Delete
- C. Merge
- D. View All Data
Answer: D
NEW QUESTION 87
Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement?
Choose 2 answers
- A. Process Builder that calls Apex
- B. Process Builder that calls a Flow
- C. Flow that calls a Process Builder
- D. Process Builder that calls a workflow Rule
Answer: A,B
NEW QUESTION 88
Universal Containers wants customers who buy the Freight Container product to be baled in monthly installments. How can an administrator meet this requirement?
- A. Create custom fields on the product
- B. Create a workflow rule on the product
- C. Create a default revenue schedule on the product
- D. Create a default quantity schedule on the product
Answer: C
NEW QUESTION 89
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